At DocuSafe, your privacy is a foundational commitment — not an afterthought. This Privacy Policy explains precisely what information we collect, why we collect it, how we protect it, and the rights you hold over your personal data. We designed this policy to be clear, honest, and free of legal jargon wherever possible.
Information We Collect
We collect only the data necessary to deliver and improve the DocuSafe service. We do not collect data speculatively or for purposes beyond those described in this policy.
How We Use Your Information
Your data is used solely to provide and continually improve the DocuSafe experience. We do not use your data for advertising, profiling, or any commercial purpose outside the scope described below.
Data Protection
We implement industry-leading security practices to protect your personal data and uploaded documents. All files are encrypted using AES-256 both at rest and during transmission via TLS.
Our infrastructure undergoes regular security audits, and access to user data is strictly limited to authorised personnel on a need-to-know basis. We maintain detailed access logs for all internal data interactions.
While we take every reasonable measure to secure your data, no digital system can guarantee absolute immunity. We will notify you promptly in the unlikely event of any breach affecting your data.
Sharing of Information
DocuSafe does not sell, rent, or trade your personal data to third parties under any circumstances. Your data is not used for advertising or shared with marketing platforms.
We may share limited information in the following situations only:
With trusted service providers who assist in operating our platform (e.g. cloud hosting), under strict data processing agreements that prohibit independent use of your data. Or when required by law, court order, or government authority — in which case we will notify you to the extent permitted by law.
Any third-party partners we engage are contractually bound to handle your data in accordance with GDPR-aligned standards and this Privacy Policy.
Cookies
DocuSafe uses cookies to maintain your session, remember your preferences, and gather anonymised usage statistics. We do not use cookies for advertising or cross-site tracking.
| Cookie | Type | Purpose | Expires |
|---|---|---|---|
| PHPSESSID | Maintains your login session securely | Session | |
| ds_pref | Stores UI preferences (theme, layout) | 30 days | |
| ds_analytics | Anonymised platform usage statistics | 90 days |
You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
Your Rights
You have meaningful rights over your personal data. We are committed to honouring these rights promptly and without unnecessary barriers.
To exercise any of these rights, please contact us through the contact page. We will respond within 30 days in accordance with applicable data protection regulations.
Changes to This Policy
DocuSafe may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When material changes are made, we will update the "Last updated" date and, where appropriate, notify active users via email.
Your continued use of the platform after any changes constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we protect your privacy.
Contact & Data Enquiries
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is handled, please reach out to our team through the contact page or directly at support@docusafe.com.ng.
We are committed to resolving all privacy-related enquiries promptly and transparently, typically within 2 to 5 business days.