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Avg. Response Time
< 24h
We aim to reply within one business day
Contact Methods
Email
support@documentsafe.com.ng
Live Chat
Available 9am – 6pm WAT
Response Time
Within 24 business hours
Common Questions
How do I reset my folder password?
Contact us with your account email and we'll verify your identity before resetting.
Is my data safe if I cancel?
Yes — your files remain encrypted in our vault for 30 days after cancellation.
Can I upgrade mid-subscription?
Yes, your remaining days carry over when you upgrade. Contact us to arrange this.